Email automation helps you automatically send emails to your customers, with the PDF invoice attached, when orders are placed, fulfillments are created/updated, or refunds are processed.

To access Email Automation, click on Email Automation (sidebar menu), or Configure automation email (Dashboard):

You can send have access to the below configuration:


  1. Select the email flow to configure
  2. Enable/disable email automation 
  3. Enable/disable sending automation to store's email
  4. Enable/disable sending automation to customer's email
  5. Enable/disable sending automation for POS orders 
  6. Select action to trigger the email flow
  7. Select reply email. If customer replies, the response will go to this mailbox. By default, it is the store’s email address 
  8. Add BCC email addresses
  9. Customize the email content

Select “Save” to save all changes.

Select “Test email” to send an email sample to the store’s mailbox.